Policies

1. Policies are subject to change without notice.

Sales
2. Shipping and Billing addresses must be the same for order processing.

3. Any robot or other automatic device or software connected to the services is prohibited. If we reasonably determine that any order or attempted order was made by or through use of any robot or other automatic device or software, we have the right, in our sole and absolute discretion, to deny or cancel any such order, to refuse to accept any returns or offer refunds.

Payments
4. Prices are listed in USD.
5. Accepted payments are Paypal, American Express, Visa & Mastercard.

Prices
6. Prices are subject to change without notice. Prices do not include sales tax where applicable, delivery costs, or duties, all of which you agree to pay upon ordering.

Duties & Taxes

7. Canadian orders are subject to provincial and federal taxes.

8. Due to business requirements, US orders may be subject to sales taxes.

9. Customers are responsible for payment of duties, fees and import taxes on International and US orders upon delivery.

10. Clerard Projects is not responsible and will not reimburse any duties or taxes resulting from your refusal of delivery or failure to pay additional duties upon arrival.

Special Collaboration Items

11. All special drop products, including collaboration items, are final sale as is.

12. Once an order has been confirmed, it is processed automatically and cannot be modified/canceled. 

13. Special Collaboration Items shipping rates are subject to change and are not fixed. 

14. All shipments of Clerard Projects Bicycles are subject to a specific ‘’Oversize’’ rate. This shipping rate is fixed at $200 worldwide.  

Order Editing or Cancellation

15. An order cannot be edited or canceled after fulfillment. If you need to change or cancel an order before fulfillment,  please contact  ushereimmediately. Please note that we cannot guarantee any changes to your order. Special collaboration items are final as is.

Returns

Canada

16.All items must be returned in their original packaging, clean, unworn and in resalable conditions. If an item does not meet this criteria, it will be denied.

17. You have 14 business days after receiving your package to request a return here

18. All Special drop products, including collaboration items, are final sale.

19. A $15 USD fee will be applied to all returns. 

20. Please note that refunds may take up to 10 business days to be processed once the returned merchandise has reached our warehouse and has been inspected. If approved, you will be refunded on your original payment method.

21. Shipping Rates are non-refundable.

USA

22.All items must be returned in their original packaging, clean, unworn and in resalable conditions. If an item does not meet this criteria, it will be denied.

23.  You have 14 business days after receiving your package to request a return here

24. All Special drop products, including collaboration items, are final sale.

25. A $15 USD fee will be applied to all returns.

26. Please  note that refunds may take up to 10 business days to be processed once the returned merchandise has reached our warehouse and has been inspected. If approved, we will issue a refund on your original payment method. 

27. Shipping Rates are non-refundable.

28. Returns and processing times may be delayed due to higher than usual volumes, peak times and due to the current COVID-19 challenges. 

International

29.ALL INTERNATIONAL SALES ARE FINAL. NO EXCEPTIONS.

Exchanges

30.  Clerard Projects may carry out direct exchanges on Apparel Items only. You have 14 business days after receiving your package to request an exchange  here. Please note we reserve the right to refuse an exchange at any time. 

31. Clerard Projects reserves the right to change this Return and Exchange Policy at any time. 

Defective or Incorrect Items

32. If the item you receive is defective or incorrect, please reach out to us immediately after receiving your order to fill out a form here. Pictures must be provided. Special Collaboration items are final as is.

Lost Packages

33. Clerard Projects is not responsible for any stolen/lost packages that have been signed for. Customers will absorb the costs of stolen/lost parcels. 

Shipping

34. To protect our customers, Clerard Projects 3is unable to change or intercept the shipping address of a package to alter its delivery, and we will only ship to the address provided at checkout.

35. We are unable to combine shipping on multiple orders. 

36. Please allow 10-14 business days for orders to be processed, fulfilled and shipped.

37. Processing times may be delayed due to higher than usual volumes, peak times and due to the current COVID-19 challenges. 

Delivery

38. If you are absent upon all delivery attempts, your package will be returned to us at the customer’s expense.

39. For international customers, if you refuse receipt of your package, the package will be returned to us at your expense. The expense includes shipping costs and any duty and tax the package may have incurred; this amount will be deducted from the total of the amount to be refunded.

40. If you receive your package, and it is damaged and/or opened, please take a photo of the damage before checking the contents inside. Please submit a claim via the courier used to ship your order. Please also contact us here.

Terms and Policy

41. These Terms and Conditions of Use govern all use of the Site and of the Site’s offered services. Access to and use of our Site and its services implies the express and unreserved acceptance of these Terms and Conditions of Use. Customers therefore confirm that they have read and understood these Terms and Conditions of Use before accessing the Site and/or using the services, and they undertake to comply with them.

42. Clerard Projects reserves the right to refuse Service and/or prohibit or terminate access to Services in whole or in part, for any reason, at any time in its sole discretion, with or without notice.

43. Clerard Projects may occasionally suspend its online service temporarily for technical reasons. You may still access the Contact section at all times.

Last updated: August 6, 2022.